Wellness: Understanding Anger

Ease yourself by easing the lives of others:
E-xtend – Use your skills to help others through volunteering.
A-ction Plan – Come up with some places you want to volunteer; check them out.
S-election – Look for others who share your interests.
E-xpect – Expect good things to happen and you'll notice good things happening.

Are you stressed? H.A.L.T. your triggers. Common anxiety triggers are: 
H-unger...Eat something. Sometimes thirst makes you feel hungry...drink some water.
A-nger...Identify what is annoying you. Focus on what you can control. Don't GIVE people the power to annoy you.
L-oneliness...Go where people are. Take an in-person class. Volunteer.
T-iredness...Try to get up at the same time every morning...even on weekends.

Note: When trying to change behavior, it is important to explain what the good behavior would look like. The important thing is to act calm, de-escalate, and make people feel heard.

Agree with them. 
"I'm sorry. I agree that it can be frustrating when..." 
"I get upset when the machine is uncooperative too."
"What do you want to happen next?"

Ask open ended questions.
"What can I do to help?"
"What would you like to happen next?"

Explain what the expected behavior is. 
"I need to request that you...(expected behavior)."
"If you cannot do (expected behavior)... then I will need to ask my boss to intervene."

"What would you like to happen next?"