Pay attention (Feel what they are feeling) – Learn a and store up a number of different facts about people which could all become conversations on their own.
Reword their wording – Whatever they say, take the main point and summarize in your own words back to them.
Add your opinion on their topic – Now that you’ve rephrased their point, add your opinion or build on their point in a positive way.
Dig deeper – Ask "Why" questions to learn someone’s true feelings, motivations, and interest.
Don't judge - If someone says something you don't like to hear, judge yourself, not them. (Later, ask your self why you were uncomfortable.)
Recall – Conversation points made earlier, and bring it up. Recalling something they said previously will demonstrate your excellent listening skills and interest in what they were saying.
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