1) Validate their feelings. Give recognition of how they feel. Nobody is right or wrong for how he or she feels. Acknowledge how that person feels.
Don't just validate someone until you think they are validated....validate them until they actually feel heard. When people feel heard they go from upset and emotional to expressing release or relief. ONLY then do you move on to step 2.
2) Help them explore their options.
3) Allow them to make their choice. Respect their free will to choose what they are going to choose. Let go and respect their choice.
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