Human Relations - Topics & Resources: Dealing with Difficult People

Platinum Rule: “Treat others the way they would like to be treated.” If you think that is too hard, then just be kind.

E-Books: Difficult People

Ask a Manager : How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of Your Life at Work by Alison Green
Publication Date: 2018
Breaking Through Gridlock by Jason Jay; Gabriel Grant; Peter Senge (Foreword by)
Publication Date: 2017
Dealing with Difficult People by Roy Lilley
Publication Date: 2016
Manager's Guide to Bullies in the Workplace by Vali Hawkins Mitchell
Publication Date: 2016

Program on Negotiation: PON (harvard.edu)

Everyone wants to be heard

Listening Exercise: Practice
"The next time you find yourself disagreeing with someone—whether your significant other, a friend or a colleague—see how many questions you can ask in a row without presenting your own point of view.
... As you’ll find out, it’s harder than it sounds."

Links

*Research Stater: Conflict Management
6 Ways to Gracefully Handle the Most Difficult People in Your Life (inc.com)
"Andy Selig says "Most of the time, all protagonists involved feel like the victim.""
"Choose not to let them have power over you."
20 Expert Tactics for Dealing with Difficult People (psychologytoday.com)
"Look for the hidden need. What is this person really trying to gain? What is this person trying to avoid?"
Five Ways to Stay Positive in Negativity (monster.com)
How to Deal With Difficult People and Avoid Conflict (verywellmind.com)
"Accept the Reality of Who They Are"
"Know What's Under Your Control"
Conflict management strategies in coping with students’ disruptive behaviors in the classroom: Systematized review
Challenge Four: From Criticisms to Requests (newconversations.net)

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