*FAQS: INFORMATION TECHNOLOGY RESOURCES

What do I do if logging into database from Library website doesn't work?

Common fixes:
1) Use Chrome browser (or Firefox)

2) Clear cache of your browser to eliminate error pages:
> Go to browser menu 
> History> Open History 
> Select all possible boxes 
> Delete everything for all time (Good practice in general to do at least once a week)

3) Reboot your computer

If that doesn’t work, then

1. Enable cookies.
2. Allow pop-ups.
3. Update your browser.
4. Try another browser.

Other common problems:

• Database content not added as URL content in Blackboard.
• Not using most current permanent link
  • Permalink in EBSCO found on right side menu 
  • Gale products have Bookmarks in the upper horizontal menu (may need to add https://login.applibproxy.fvtc.edu/login?url= to beginning of bookmark-URL if that is missing. 
  • provided below the Films on Demand video
    
    Working Example: Researching, Reading, and Writing (12:00)
    Correct URL:https://login.applibproxy.fvtc.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=96224&xtid=404144
• Video has not been set to automatically "Open in New Window"

For PowerPoint : You need to first log into Films on Demand on your default browser (the one that opens up automatically when you click links)  so the authentication cookie is loaded. 

Then when you click the FOD link in PowerPoint, it will open as if you put the link directly into your browser.