CULINARY & HOSPITALITY: Free Textbooks

1. Accessibility Statement

2. About BCcampus Open Education

3. Preface

4. I. Food Safety, Sanitation, and Personal Hygiene

   1. 1. Introduction

   2. 2. Food Safety Regulations

   3. 3. An Approach to Food Safety

   4. 4. Causes of Foodborne Illnesses

   5. 5. Preventing Foodborne Illness

   6. 6. Receiving Practices

   7. 7. Storage Temperatures and Procedures

   8. 8. Food Rotation

   9. 9. Developing a Food Safety Plan

   10. 10. Workplace Sanitation

   11. 11. Key Takeaways and Activities

5. Key Terms

6. References

7. About the Authors

8. Versioning History

Introduction to Tourism and Hospitality in BC by Capilano University is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

1. About BCcampus Open Education

2. Introduction

3. Main Body

   1. Chapter 1. History and Overview

   2. Chapter 2. Transportation

   3. Chapter 3. Accommodation

   4. Chapter 4. Food and Beverage Services

   5. Chapter 5. Recreation

   6. Chapter 6. Entertainment

   7. Chapter 7. Travel Services

   8. Chapter 8. Services Marketing

   9. Chapter 9. Customer Service

   10. Chapter 10. Environmental Stewardship

   11. Chapter 11. Risk Management and Legal Liability

   12. Chapter 12. Aboriginal Tourism

   13. Chapter 13. Careers and Work Experience

   14. Chapter 14. Back to the Big Picture: Globalization and Trends

4. Appendix: Glossary

5. About the Authors and Reviewers

6. Versioning History

1. Accessibility Statement

2. About BCcampus Open Education

3. Preface

4. I. Personal Attributes and Professionalism

   1. 1. Introduction

   2. 2. Industry Expectations

   3. 3. Employer Expectations

   4. 4. Employee’s Role

5. II. Food Service Occupations

   1. 5. Introduction

   2. 6. Skill Levels

   3. 7. Food Service Positions and Job Titles

   4. 8. Training and Certification

6. III. Employment Standards for B.C. Food Service Workers

   1. 9. Introduction

   2. 10. About the Employment Standards Act

   3. 11. Wages and Wage Statements

   4. 12. Working Conditions

   5. 13. The B.C. Human Rights Code

7. IV. Workplace Communication and Teamwork

   1. 14. Introduction

   2. 15. Strategies for Effective Communication

   3. 16. Work Behaviours

   4. 17. Working as a Part of a Team

8. V. Organization and Self-Management

   1. 18. Introduction

   2. 19. Stress Management Techniques

   3. 20. Principles of Organization and Time Management

   4. 21. Conflict Resolution

   5. 22. Effective Problem Solving and Decision Making

9. VI. Job Search Skills

   1. 23. Introduction

   2. 24. Setting Goals

   3. 25. Preparing a Short- and Long-Term Career Plan

   4. 26. Preparing a Resumé

   5. 27. Cover Letters

   6. 28. Job Search Skills

   7. 29. Preparing for an Interview

10. Key Terms

11. References

12. About the Authors

13. Versioning History

14. List of Links by Chapter for Print Users