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Business Communication for Success (http://open.lib.umn.edu/)
Chapter 1: Effective Business Communication
1.1 Why Is It Important to Communicate Well?
1.2 What Is Communication?
1.3 Communication in Context
1.4 Your Responsibilities as a Communicator
1.5 Additional Resources
Chapter 2: Delivering Your Message
2.1 What Is Language?
2.3 Principles of Verbal Communication
2.4 Language Can be an Obstacle to Communication
2.5 Emphasis Strategies
2.6 Improving Verbal Communication
2.7 Additional Resources
Chapter 3: Understanding Your Audience
3.1 Self-Understanding Is Fundamental to Communication
3.3 Differences in Perception
3.4 Getting to Know Your Audience
3.5 Listening and Reading for Understanding
3.6 Additional Resources
TECHNICAL WRITING (openoregon)
Films on Demand Educational Videos (FVTC Access Only)
Wisc-Online Learning Objects
C's of Communication Include: Clear, Concise, Complete, Courteous
The 5 Cs of Effective Communication
Clear, Correct, Complete, Concise, Courteous
The 7 Cs of Communication (mindtools.com)
Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous
Good Writing (The 5 C’s) [pdf]
Clear, Coherent, Consistent, Complete, Courteous.