K-12

In addition to providing technology resource access and support, the Help Desk team can also answer general questions, reset your password, and provide helpful tools through their Knowledge Base page for future reference.

Contact the Help Desk at (920) 735-5644 and identify yourself as a high school Dual Credit teacher, email them at helpdesk@fvtc.edu or jump over to the Knowledge Base page that provides many FVTC-specific resources:

K12 Dual Credit Technology Orientation & Online Help

Student Token Requests

To ensure fastest, accurate support, please follow these guidelines when requesting tokens:

🎯 What We Need:

• ✅ Student ID — No request can begin without it
• ✉️ If mailing tokens:
  • Full high school mailing address
  • Teacher name (C/O) for delivery

🕒 Processing Time:

• We’re staffed Monday–Friday, 7AM–4PM
• Requests sent after hours will be reviewed the next business day
• Example: A Friday 5PM request = Monday 7AM processing

⚙️ For Larger Requests:

• Expect longer lead times — each token is individually tested before deploying

✅ Action Required:

Before submitting, double-check:

• Student ID included
• Complete mailing info (if applicable)
• Understanding of processing timelines

Thanks for helping us support students quickly and effectively!