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Medical Assistant Resources: TeamSTEPPS

Team Strategies & Tools to Enhance Performance and Patient Safety

Key Principles

Team Structure
Identification of the components of a multi-team system that must work together effectively to ensure patient safety

Communication
Structured process by which information is clearly and accurately exchanged among team members

Leadership
Ability to maximize the activities of team members by ensuring that team actions are understood, changes in information are shared, and team members have the necessary resources

Situation Monitoring
Process of actively scanning and assessing situational elements to gain information or understanding, or to maintain awareness to support team functioning

Mutual Support
Ability to anticipate and support team members’ needs through accurate knowledge about their responsibilities and workload

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