Make excel spreadsheet with factors such as: Enabling factor - Indicator - Performance - Criteria - bottleneck - cause of bottleneck - Removal activity/ costing & funding (adds or gaps) - resources - priority - goal date - - responsibility - status
Process Maps are NOT a good way to identify & display potential root causes. While it is a good step, it is too broad. Try a 5 Why’s drilldown, a Fishbone diagram, or an affinity diagram.
Types of Root Cause Analysis Tools:
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